Shipping policy

Shipping Policy

Last updated: July 2026

At CalmCube, we carefully prepare every order to ensure your sensory products arrive safely and as quickly as possible.

Processing Time

Orders are typically processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, product launches or promotional events, processing times may be slightly longer.

Shipping Within Australia

We currently ship Australia-wide.

Available shipping options at checkout may include:

Shipping Method

Estimated Delivery

Standard Shipping

3–7 business days

Express Shipping

1–3 business days

 

Delivery times are estimates only and may vary depending on your location and the courier.

Shipping Costs

Shipping costs are calculated at checkout based on the selected shipping method.

We may offer Free Standard Shipping on qualifying orders during promotions or when a minimum purchase amount is reached.

Any applicable free shipping offer will be displayed at checkout.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to become available.

Delivery Delays

While we work with trusted shipping partners, delivery delays may occasionally occur due to factors outside our control, including:

  • severe weather;
  • public holidays;
  • courier delays;
  • remote delivery locations;
  • unexpected high shipping volumes.

CalmCube is not responsible for delays caused by third-party delivery services.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

If an incorrect address is provided, additional shipping charges may apply if the parcel needs to be re-shipped.

If an order has not yet been dispatched, please contact us immediately and we will do our best to update the address.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 7 days of the expected delivery date.

Please include:

  • your order number;
  • photographs of the package (if damaged);
  • photographs of the product (if applicable).

We will work with the courier to resolve the issue as quickly as possible.

International Shipping

At this time, CalmCube primarily ships within Australia.

International shipping may become available in the future. Please check our website for updates.

Multiple Items

If your order contains multiple products, they may occasionally be shipped separately to ensure faster delivery.

You will receive tracking information for each shipment where applicable.

Contact Us

If you have any questions about shipping, please contact us.

CalmCube

Email: support@calmcube.com.au

Website: https://www.calmcube.com.au