Refund policy

Return & Refund Policy

Last updated: July 2026

At CalmCube, we want you to love your purchase. If something isn’t right, we’re here to help.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement, repair or refund if a product:

  • is faulty or defective;
  • is significantly different from its description;
  • is unsafe;
  • does not perform as reasonably expected.

These rights apply in addition to our voluntary return policy.

Change of Mind Returns

If you change your mind, we accept returns within 30 days of delivery, provided that:

  • the item is unused;
  • it is in its original condition;
  • it is returned in the original packaging;
  • all accessories are included.

Customers are responsible for return shipping costs unless the item is faulty or sent incorrectly.

Non-returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • used products;
  • damaged items caused by misuse;
  • gift cards;
  • clearance or final sale items (where permitted by law).

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • your order number;
  • photos of the item;
  • photos of the packaging (if applicable).

We will arrange a replacement or refund as quickly as possible.

Refund Process

Once we receive and inspect your returned item, we’ll notify you of the outcome.

If approved:

  • refunds are issued to the original payment method;
  • processing usually takes 3–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a faulty product.

Exchanges

We currently do not offer direct exchanges.

If you’d like a different item, please return your original purchase (if eligible) and place a new order.

How to Start a Return

Please email us at:

support@calmcube.com.au

Include:

  • your order number;
  • your full name;
  • reason for the return;
  • photos (if applicable).

We’ll provide return instructions.

Contact Us

CalmCube

Email: support@calmcube.com.au

Website: www.calmcube.com.au